Get Answers to All Your Questions About a Managed Service Provider
Companies tend to have a lot of questions when it comes to the topic of managed services providers. Who are these people? What can they do for you? Why is it so important to collaborate with one? These are the most basic questions related to the topic, which will be answered step by step in this article.
Who is a Managed Service Provider?
A managed service provider (MSP) is a third-party company to which you outsource the responsibility of managing the day-to-day IT operations of your business. Many organizations partner up with a MSP, this includes everybody from small-scale companies to large-scale enterprises. They choose a MSP who takes care of all their IT needs in exchange for a fee.
Organizations choose this type of arrangement mainly for the sake of convenience. Some organizations do not have the resources to fund and maintain an in-house, full-time IT team. Some may have a small IT department that can only look after the basic IT needs and not more advanced ones. Some may simply be too engrossed in their core business activities that they don’t want to be bothered by the IT aspects at all. Whatever the reason, collaborating with a MSP means that organizations can conveniently receive all the specialized IT support they require in a cost-effective manner.
What Kind of Services Do MSPs Generally Offer?
Now that you know what a managed service provider is, let’s move on to understanding what they can do for your business. To understand this, we’ll need to take a look at the different kinds of IT services typically offered by them:
IT Consulting Services
For businesses that don’t know the best way to plan their IT strategies, initiatives and investments, they can benefit from the business IT consulting services offered by MSP. In the role of an IT consultant, an MSP can help the business make the right decision that aligns with their business goals. Whether it’s the evaluation of an opportunity or setting up of a process, getting MSP’s recommendations on the same will allow you to focus your resources towards the right path.
Cybersecurity is a broad area of service which includes network security, data security, and all other forms of IT security. The job of a MSP is to secure all hardware, software, and digital communications through a variety of protective measures like anti-virus software, DDoS mitigation, spam filtering solutions, firewalls, email encryption, web content filtering, identity and access management, threat intelligence, risk assessment, and so on. They’ll also make sure that any required security update for software/hardware is immediately installed.
Round-the-Clock Technical Support
One of the most common ways in which MSPs can help you is by offering your business with 24/7/365 technical support and monitoring. This is an important service since emergencies may strike unexpectedly at any time. You don’t want these technical mishaps to obstruct your business functioning. By providing round-the-clock IT support, an MSP ensures that in case something breaks down the downtime for your business is minimal to none.
Cloud Solutions and Services
The benefits of cloud architecture encourage businesses to switch to cloud. Many still struggle with going through this idea because of the complexity involved and because they just do not have the requisite technical expertise to make the change happen. MSPs offer cloud based IT services which can help businesses overcome their struggles and go through with cloud implementation. Starting from helping a business identify and assess its cloud needs all the way through implementing, integrating, and migrating, an MSP can empower the business to move to a cloud-based infrastructure.
Despite the best of measures and preparations, a system crash, a security attack, or any other kind of disaster may still happen. What’s important for efficiently managing these situations is having a business continuity or disaster recovery strategy outlined, which is what an MSP can take care of. The purpose of this strategy is to enable the business’s IT systems to get back on feet as quickly as possible. For example, if the disaster has led to any loss of data, then the MSP would have a way of recovering the lost data at the earliest, usually through frequent automatic data backups.
Given how critical IT infrastructure can be to a business, one needs to be concerned not just about the present maintenance of the infrastructure but also about its sustainability for the future. An MSP plays a significant role here. Being the experts in the field, they are the best people to guide a business’s IT infrastructure towards the future. They are in the right position to suggest what steps should the business take today to ensure that they remain unfazed in the face of all changes that future brings. From upgradation of IT systems to the adoption of new technologies, MSP will provide you with effective advice on how to prepare for what might come ahead.
What are the Benefits of Hiring a MSP?
We are now ready to put the final piece of the puzzle into its place, by answering the question why it’s important to hire a MSP after all. Below are some of the most noteworthy benefits of letting a managed service provider manage your IT operations:
It’s a Cost-friendly Option
Instead of spending large sums of money in maintaining a huge IT staff that consists of resources in different specialized areas, it’s much cost-friendlier to hire a package of services from an MSP for a monthly fee. This also helps keeping your IT costs predictable and under control. Most IT related problems that you run through will be handled by the MSP as part of the package that you’ve already purchased from them.
You Get a Great Degree of Scalability
When you hire an IT team from a MSP, it becomes easy to scale the team up or down based on your business needs. If you’re currently a small business, you can start with a small IT team. As your business grows bigger, you can expand your IT team accordingly.
The Burden is Off Your Shoulders
Handling IT operations all on your own is no joke. You’ve to keep worrying about keeping everything compliant, secure, and up-to-date. If you hire a MSP, you’ll be relieved of this worry. The MSP will oversee everything related to security, compliance, and upgrades. With this worry off your mind, you’ll be able to focus on your core business operations more easily.
Work with Experts in the Field
When it comes to crucial IT matters like cybersecurity, compliance, etc., you do not want to take any chances. Hence, it’s worth working with people who have been working in the field for a long time and have the essential field expertise to attend to these matters for you. And it’s not just about the everyday IT tasks. You can even get their help on more important issues like how to keep evolving your IT strategy for the future.
Avoid and Manage Risks
The number one goal of any organization is to minimize its exposure to any IT related risks. No one wants to deal with the disastrous consequences of a cyber attack. Avoiding the risks means constantly staying on top of your IT affairs. If you can’t afford enough time to do that on a regular basis, it’d be much better if you hire a MSP and let them do it for you. Your MSP will be able to devote all the time and attention to shield your business from any IT risk.