7 Benefits of VoIP That Prove Why Every Business Needs It
Why contend yourself with the traditional analog-based telephone system, when you can switch to a cheaper and more practical communication system? Voice over Internet Protocol, or more commonly known as VoIP, refers to the digital communication technologies that allow voice transmission, among other things like multimedia content, via the Internet. This means that you can place calls over the Internet, without needing the conventional telephone lines. High speed Internet is essentially all that is required for communicating through VoIP. Hosted VoIP makes communication even furthermore convenient and hassle-free for the business. Let’s take a look at the several benefits that VoIP offers to any business:
Call Prices are Ridiculously Cheap
A business that has distributed team, employees working across different locations and maybe even abroad, using the traditional telephone system for inter-communication can get very expensive. With VoIP, placing domestic as well as international calls becomes extremely cheap. The only charges that you have to concern yourself with is the monthly price that you have to pay to your managed services provider for their hosted VoIP service. Within this single price, your team members are free to make as many calls as they want to, to each other.
Collaboration Becomes Much More Effective
It goes without saying that great communication is the key to a great collaboration. Through VoIP, interactions between the team members become a lot smoother. In addition to audio calls, VoIP enables making video calls as well. Thus, it becomes feasible (and inexpensive too) for the employees to have face-to-face communication with each other, even if they might be located far away from each other. Since VoIP allows videoconferencing, it gets simpler to conduct discussions and meetings over important business matters. Moreover, VoIP enables transmission of multimedia contents like texts, documents and images too, so it’s also easy to share important information with each other.
Attractive Extra Features Make Calling More Fun
Calling is more fun with VoIP phone systems, because these phone systems are often accompanied by a variety of attractive features. Call waiting, call transferring, voice recognition, call forwarding, voicemail, caller ID, call blocking, automatic call distribution, etc. are just some of the many features that you may get to choose from, in your hosted VoIP service. Some of these features are native to the traditional phone systems, but they are improved furthermore in VoIP. Some of these features are exclusive to VoIP phone systems, like forwarding of voicemail and creating transcripts of voicemail.
Lets You Call and Talk On the Go
Unlike the traditional phone systems that limit you to calling using a specific device and from a specific location only, VoIP phone systems provide a great deal of mobility in calling and talking. With VoIP, it is possible to call from anywhere and using any device. Every user in the VoIP system has a unique VoIP number assigned to them. Using this number, the user will be able to place and receive calls regardless of whether they are in office or outside. If your business involves employees doing a lot of work out in the field, then providing them with a portable form of communication like VoIP can be a great step towards enhanced convenience.
Scales Easily According To Your Needs
Scalability is one of the biggest disadvantages of regular telephone systems, and one of the biggest advantages of VoIP. The number of available users in your business can go up or down, but scaling up or down accordingly isn’t that easy with the regular telephone system. Whereas, in hosted VoIP system, scalability is not only easily available, but is also considered a good business practice for keeping your costs low. All you have to do is ask your IT service provider to add more lines when your team size is increasing, or remove some lines in case your team size is decreasing. At any given point of time, you’ll only be paying for what you are currently using.
More Reliable Than You Think
While it’s true that Internet connection is a necessary requirement for calling via VoIP, thinking that you’d be left hanging in the balance if you lose the Internet connection during a call is quite untrue. If suppose you are in a situation when the Internet connection is not available, you can still have the incoming call forwarded to another device and answer the call using that device. Your communication will not be interrupted simply because you have lost access to the Internet. The call forwarding feature of VoIP lends enhanced reliability to this digital communication system, enabling you to continue to talk and discuss even through the phase of Internet unavailability.
Can Be Used Together with Your Business Applications
The ability to integrate is something that every business desires, it’s how things can be made to work in a more streamlined way. Given the fact that VoIP is a technology based on the Internet, its integration with the typical business applications can be easily achieved. Adopting VoIP doesn’t mean disturbing your current business setup in any way. In fact, by integrating VoIP with your business applications, you would only be increasing the productivity of these applications. You could combine VoIP with your email system, that way you will be able to place calls through the email system itself. You could combine VoIP with your CRM system, that way you can merge call records of a customer into the customer’s profile for more insights.
Hosted VoIP Service by CTG Tech
If the several benefits of VoIP have prompted you to do away with the conventional telephone system and transition to this better mode of communication, then you should check out the hosted VoIP service offered by CTG. Instead of binding you into a lengthy and complicated contract, we provide you a month-to-month and simple pricing plan that puts the reign in your hands. In addition to Personal Computer and Bring Your Own Device integration, we also offer more than 150 amazing VoIP features for you to select from. To learn more and get a quote, click here: Hosted VoIP Service.