Size Doesn’t Reflect Quality
IT services in Fort Worth have a “sweet spot” when it comes to size. If you go with a group that’s too small, they may not be able to handle your systems. If you go with a group that’s too large, handling you as a client may not be their first priority.
Why “Big” IT Groups Fail
Say your organization is a mid-sized-to-large business; you’ve got a thousand employees. Now say you’re getting IT services from a group who offers support to American Airlines. American Airlines has 25,000 employees. The worst case scenario happens: you experience broad crashes across your operational facility, and have to go “offline”.
You call the help desk, and are put in a waiting queue. You’re trying everything you can to get ahold of your IT people, but what you don’t know is the guy managing your account — who hasn’t given any preferential treatment to your company whatsoever — is at a luncheon with officials from American Airlines. His phone’s off. So you’re queued into the help-desk, but never get any good services. In fact, before a tech is even sent out, you’ve found a local service provider and done a one-off service arrangement with them. When you contact your initial provider, the one who ignored you for the bigger client, you kindly explain the situation.
Now, the right-sized business offering IT services in Fort Worth is going to work with you. They may offer you some concessionary discount. Maybe you’ll get free backup/data recovery for the rest of the year in apology, or something of that ilk. They’re going to try and win your good graces again should they ever be in the wrong. But the company who left you high and dry for lunch with the airline group doesn’t even bat an eye when you explain the situation. You get a sense that because they are the biggest IT guys in the region, they can say “Go with us or don’t… we’ll be perfectly fine without you”.
Incorrigible Customer Service
Your loss as a client doesn’t matter to a big company. You’ve got 1,000 employees under your belt; how can that compete with a group employing a small city? American Airlines has twenty-five times the capacity your company does. For an IT group, losing your business is a statistically minimal loss.
A group meting out IT services in Fort Worth to a company 25,000 strong has substantial bureaucracy; cutting the complications of a “bothersome client” may even free up their operational resources. In a way, it could be in such a group’s best interests to treat you poorly.
IT services in Fort Worth don’t have to cost exorbitantly; look for solutions that come from a medium-sized group, and can offer a balanced partnership to you that’s mutually beneficial. Expect services like:
• Managed IT Services
• Managed Cloud
• IT Security
• Managed Communication (Read: VOIP)
• Individualized IT Projects
We at CTG Tech offer services individualized per client as needs arise. We won’t sell you out for some other lucrative partnership, but we will always provide you top-tier service when you need it most. Feel free to contact us today: https://www.ctgmanagedit.com/contact/.