IT support in Dallas will come from service providers of all sizes and kinds. Consider the following hypothetical scenario: a smooth salesperson sold you a bill of goods, and you’re just now becoming savvy to the scheme. Service hasn’t waned yet, but what you’ve learned makes you nervous for the future.
What Triggered Your Question of Size
It happened simply enough — you had to make a service call for a routine reboot, or something of that ilk. You recognized the voice of the person on the phone, and when he came on-site, you realized it was the sales guy! You asked him what he’s doing there, he smiles, blushes slightly, and says that he’s got multiple roles in the company. The guy configures your system in an understandable way that makes sense, and works. But your suspicions have been piqued.
How could the salesperson also be the IT guy? Is it possible that the IT services you’ve just hired are operating on a skeleton crew of just a few individuals? In that scenario, it doesn’t matter how talented the people providing you services are. In the face of a serious emergency, you’re going to lose functionality based on lack of resources.
How To Avoid Getting Tricked By A Skeleton Crew
There are a few measures you can take to ensure IT support in Dallas is fully comprehensive and not facilitated by a minimum of employees. Following are several quick tips:
• Ask about 24/7 support
• Call multiple times and get multiple sales pitches
• See if there’s a local office, check it out
• Look for references from other clients
• Consider service options, look for provisions requiring personnel
An organization that can offer you service any day of the week, at any time, must have a crew that is at least larger than the bare minimum. Such a company has to account for sick days and other Murphy’s Law eventualities; that requires multiple employees. If you call multiple times, you can see whether or not services are sold by only one individual, or several. You should get more than two separate salespeople. Of course, one of the best ways to determine an IT group’s size is to check their local office; but this can be deceptive or impossible. Sometimes offices aren’t located locally, because the company is a nationalized chain. In that scenario, you get the same kind of service problems a skeleton crew is known for, but for the opposite reason.
Some Size Considerations
A company too small can’t support you because they don’t have the resources or manpower. A company too large can’t support you unless you’re among their top-tier clients. You’ll get left-handed IT help, and that’s almost as bad as none at all. To ensure you’ve got that “Goldilocks” company that isn’t too big or isn’t too small, ask the salesperson who sells you about references, then follow up on them. Lastly, consider the scope of offered services — some will necessarily require more personnel.
A Full-Bodied Crew
IT support in Dallas requires services that aren’t limited by the number of employees in an organization. At CTGmanagedIT.com, we offer full-bodied service that provides you the support you need when you need it.