Normally VOIP is expensive; it has an upfront cost, hardware cost, and you end up not getting great service. However, there are some excellent ways to save out there if you know where to look. Your IT support provider in Arlington, CTG, has massive volume discounts and already has done thousands of installations! Many VOIP services will help your business run efficiently and provide you options to help grow your business. If you are thinking about investing in VOIP services, here are some of the benefits you could enjoy from them.

Sending Voicemails to Email

As your business grows, chances are that you will have quite a bit of phone activity from customers. Listening to all the voicemails left for you is not only daunting, but it can be difficult to understand what is being said. One way to handle this is to utilize the VOIP feature of transcribing voicemails to email. As a customer leaves you a voicemail, it is then transcribed and sent to your email. This helps you to understand the customer’s request, and it can keep all the voicemails in one place without filling up your voicemail.

Monitor Employee Calls for Training

Hands-on training is one of the most important things you can do for your employees and your business. To get the most out of training sessions, you need real life interactions between your employees and your customers. One great VOIP feature is the ability to monitor calls between your employees and the customers while providing them advice. The customer never hears what you have to say. You can decide whether to let the callers know you are listening in or not. This is a great coaching tool for new employees and can be added by your IT support provider in Arlington.

Call Routing

These days, many business owners work from remote locations. When you find yourself mobile, but still on the clock, the call routing VOIP feature can help keep you in touch. You can easily set up the telephone to ring initially at your office and after a couple of rings, it will forward to your home number or mobile number depending on your preference. This is a great way to catch important calls when you are on the go.

Auto Attendant

When you can’t get to the phone right away, the auto attendant is a great feature for incoming calls. This allows customers to call in and select from a menu to determine who they need to speak with. This means that you don’t need a phone operator sitting by the phone directing calls all day. This is a great way to save your company money and look more professional all at the same time.

Are you ready to integrate these great VOIP features into your company? You don’t have to shell out a lot of money to get some of these great tools to help your company run more efficiently. Give CTG Tech a call and allow your IT support provider in Arlington, to help you install new VOIP features with huge discounts that will WOW you!