More and more businesses have opted to outsource their managed IT services in Dallas. In fact, this is a trend that shows no signs of slowing down anytime soon. The fact is, in the past few years, 43 percent of companies across the U.S. have reported that they outsourced their IT services overseas.
There’s no question that outsourcing IT services is a smart way for businesses to find a customized solution for their IT needs and control their expenses. However, an issue with overseas outsourcing is communication. This is why remaining local is often a better option. In fact, there are quite a few benefits offered by hiring service providers in your local area.
Chances are, you know the phrase “location, location, location” from the real estate industry, but it applies in this situation, as well. When you work with a provider of IT services that’s actually in your area code, it offers several advantages regarding productivity and efficiency. Even though the communication you have with the vendor is virtually the same as an overseas vendor— email and phone— there’s also the additional confidence and reassurance that your IT team is located nearby. With someone nearby, it means you can get service in a few hours, rather than days or even weeks. This is crucial to avoid costly downtime.
Better Customer Service
When you utilize the services of a provider of managed IT services in Dallas, the customer service is typically much better, as well. Have you ever dialed a 1-800 number just to have your call routed to a different extension or placed on hold for an extended period? When you outsource your IT services in the local area, it means the number you are going to dial puts you in contact with a person, which is a huge benefit. You can develop a relationship with a particular IT technician who may even give you their cell phone number. This expedites the customer service you receive even further, leading to a better overall experience.
Perhaps the most important benefit of hiring a local IT service provider is you can meet with them face to face. This helps you create a personal relationship. Regardless of if you have a large project planned or if you’re tackling a huge IT issue, it’s always nice to know that your IT service provider is available and that they can get to your office when you need them.
When you’re searching for a provider of managed IT services in Dallas, it’s a good idea to think locally. If you want confidence in your new service provider, feel free to contact our staff at CTG Tech. We are located in Dallas and can provide you with the services you need. As a result, you don’t have to worry about waiting for service or being able to talk with a real person for technical assistance. Our team is here, in Dallas, to help your business at any time.