How CTG Tech Saved Christmas for a Texas Relocation and Logistics Company
“To go from total infrastructure failure to fully operational before everyone returned to work is a Christmas miracle.”
VP Operations
On Christmas morning, while most of Texas was still in pajamas, a multi-million-dollar logistics company had its entire network go dark. A silent, coordinated cyberattack had slipped past their defenses, striking when it was least expected and the office was empty.
- No systems.
- No access to data.
- No onsite backup.
In an instant, a thriving enterprise was completely reduced to paper on a holiday when almost no one would answer the phone. But CTG Tech isn’t just anyone.
The Challenge: Christmas Cheer, Interrupted
The trouble started Christmas day. The company’s IT manager noticed their email was down and called CTG Tech. Our 24/7 support team quickly uncovered a timed ransomware attack that had:
- Encrypted all 10 production servers
- Wiped out local backups
- Held their entire operations hostage
Their only lifeline was a single offsite, air-gapped backup stored five to six hours away.
The Response: Two Teams, No Time to Waste
CTG Tech executed an emergency recovery plan. With engineers based in both DFW and Amarillo, recovery was split into a two-front operation. While our DFW engineers focused on containing the threat, our Amarillo team physically retrieved the air-gapped backup from its secure location.
Containing the Threat
The DFW engineers worked through Christmas Day:
- Isolating the compromised network,
- Resetting passwords,
- Revoking active malicious access, and shutting down every compromised account, to clear a clean slate for the secure backup.
Reconstructing the Core
Once the Amarillo team returned to base with the backup, CTG Tech established a secure, isolated recovery zone. Using this protected environment, DFW engineers connected remotely to rebuild all 10 servers, testing and verifying data integrity at every step.
The Results: A Seamless Miracle
CTG Tech delivered business continuity before normal corporate hours resumed:
- No Normal Operations Downtime: Employees returned to a fully working environment Monday morning; most never knew anything had happened.
- Zero Data Loss: All 10 servers recovered with 100% data integrity verified, without paying a single cent in ransom.
- Full Rebuild: Complete infrastructure recovery finished behind the scenes, without slowing the team down.
Want to sleep better tonight?
Contact CTG Tech for a free threat assessment to see if you are at risk.
