What is Managed IT Services
Managed IT services allow businesses to delegate their IT operations or outsource their IT to an expert third-party organization that specializes in handling some or all of the responsibilities associated with your IT operations. Sometimes the organization lacks the workforce, or they don’t have the internal skill set to properly maintain their network, servers, workstations and other IT devices. These third-party organizations, known as Managed Service Providers (MSPs), are responsible for the entirety or portions of a business’ IT systems, as agreed upon in a written Service Level Agreement or commonly referred to as an SLA. Essentially you are shifting the risk associated with your hardware, software and network performance over to the Managed IT Service provider that you agreed with.
An MSP is NOT born overnight.
Do your homework when hiring the right MSP, as they are all different. MSP’s do not become MSP’s overnight, at least the good ones don’t. A well-seasoned MSP should have a comprehensive onboarding process in place.