Remote monitoring and management (RMM) is the monitoring of networks and computers using an assortment of information technology tools loaded onto the workstations and servers. These tools gather information related to the applications and hardware in use. RMM uses trouble tickets, remote monitoring, support, and user information to generate reports and send data to the service provider so that network issues can be resolved.
Around the clock IT Support
While not every small-to-medium business works outside normal business hours, many of them have servers that host webpages, process data files, and other critical business functions 24×7. RMM solutions can ensure that these automated processes are tracked around the clock so that failures or other errors can be quickly dealt with. For the Dallas SMB, having remote IT staff working all hours of the day or night frees up client employees to focus on other duties while the network is supported invisibly from the RMM provider facility.
Personal IT Security
Your RMM service can maintain security for the client SMB network and data, and their customers’ data. When RMM tools are set up they provide a means by which antivirus software and anti-malware can be installed remotely across desktops and servers, and updated as needed. If the SMB owner isn’t ready to commit to that kind of coverage, consider how much time and effort is spent on antivirus software licenses, scans, and updates across the network. The consequences of a data breach when it actually happens could spell disaster for the entire company if panicked customers turn elsewhere, or worse, hold the company liable. Ensuring any organization is safe from cybercrime is something best left to the experts who are managing the network anyway.
There are other kinds of automation available to an SMB using RMM services. Offloading software updates and network monitoring to a service provider has many benefits, but other kinds of automation are available. Many tasks and processes routinely performed at or by computers can be automated and managed through the development and implementation of scripts. Scheduling, process checks, file uploads and downloads, data backups, and other functions can be done via scripts to free up not only the client staff, but the managed server provider’s staff, to focus on other core duties and special projects.
Cheaper than buying the hardware
Cost savings to the client when all of this is done remotely is considerable. The need to buy and maintain additional servers, routers, network data storage, and other equipment for network management is eliminated. With an RMM, software purchases, licensing, hardware, consulting fees, and development projects will eat up a smaller portion of the client’s IT budget. Along with the cost savings is the confidence they get from knowing that a team of well-trained IT technicians is working around the clock to ensure that their business clients are protected and satisfied. Like any business, an MSP is focused on customer satisfaction and competitive pricing.
Every small business owner or CIO should be made aware of the many benefits that come from outsourcing network management to a capable provider. Potential clients may be overlooking the peace of mind that comes from having a secure and efficient network without the headaches of maintaining it.
At CTG Tech we provide managed IT services including remote monitoring for businesses all around Dallas Fort Worth Metroplex. Take advantage of our FREE Network Assessment and we will let you know what services might benefit your business.